Privacy Policy

1. Introduction

Mudan ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy describes how we collect, use, retain, and protect personal data gathered through our website at mudanismx.live and through our service booking process. It applies to all visitors and clients in Taiwan and is consistent with the Personal Data Protection Act (PDPA) of the Republic of China (Taiwan).

Questions about this policy may be directed to [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, and optionally phone number and a message.
• Booking communications: details exchanged via email or phone to confirm sessions, including occasion type and location preferences.
• Website analytics: with your consent, anonymized data on page visits, session duration, and device type, collected through analytics tools.
• Cookies: as described in our Cookie Policy.

We do not collect payment card data directly. Any financial transactions use secure third-party arrangements discussed at the time of booking.

3. Legal Basis for Processing

We process personal data based on the following grounds under the PDPA:

• Your consent, where requested (for analytics and marketing cookies).
• Contractual necessity — to respond to booking enquiries and fulfill session agreements.
• Legitimate interests — to improve our services and communicate relevant information to clients.

4. How We Use Your Data

Personal data collected is used to:

• Respond to enquiries and confirm session bookings
• Communicate session details, timing, and logistics
• Understand website usage to improve the service
• Send follow-up communications where consent has been given

We do not sell personal data to third parties, nor do we use it for purposes unrelated to the services described on this site.

5. Data Retention

Contact and booking data is retained for up to two years from the date of last interaction. Analytics data is retained in anonymized form for up to 14 months. You may request deletion of your data at any time by contacting [email protected].

6. Data Protection Measures

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. These include access controls, secure communication channels, and limiting data access to those who require it to fulfill services. In the event of a data breach that poses a risk to individuals, we will notify affected parties in accordance with applicable law.

7. Cookies

Our website uses cookies to operate and, with consent, to improve the visitor experience. A full explanation of the cookies we use, their purpose, and how to manage them is provided in our Cookie Policy.

8. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• The right to know whether your data is held and to access it
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict processing in certain circumstances
• The right to withdraw consent at any time, without affecting processing prior to withdrawal

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Services

Our website may use third-party services such as Google Analytics. These services may set their own cookies and process data according to their own privacy policies. We encourage you to review those policies separately. Links to third-party websites are provided for convenience only — we are not responsible for their privacy practices.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us and we will remove it promptly.

11. Policy Changes

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or to exercise your rights, please contact:

• Email: [email protected]
• Address: No. 85, Nankan Road Sec. 3, Luzhu District, Taoyuan 338, Taiwan